Shipping policy
Shipping Policy
Pastry Skincare (PTY) LTD ships across South Africa and internationally. This policy explains your delivery options, fees, processing times, and what happens if something goes wrong.
South African delivery options
| Service | Areas | Fee | Delivery time |
|---|---|---|---|
| Same-day delivery | Sandton + Mall of Africa (Midrand) catchment | R75 | Same day if ordered by daily cut-off |
| Locker / drop-box | South Africa-wide | R60 | 2 to 4 business days |
| Door-to-door | South Africa-wide | R120 | 2 to 5 business days, depending on location |
Same-day delivery is fulfilled by our authorised stockist BeautyOnTApp's delivery network. Cut-off times are displayed at checkout. Orders placed after the daily cut-off ship the next business day.
In-store collection
You can also collect Pastry Skincare products in person at any of our authorised BeautyOnTApp stockist locations:
- Mall of Africa (Midrand)
- Sandton City
- Fourways Mall
- Menlyn Park (Pretoria)
- Gateway (Umhlanga)
- Canal Walk (Cape Town)
Stock at each store varies. Contact your preferred store for current availability.
International shipping
We ship internationally via DHL Express. International shipping fees are calculated at checkout based on weight and destination.
Customs duties, import taxes, and handling fees in the destination country are not included in our shipping fees and are payable by you to the courier or local customs authority on arrival. We have no control over these charges.
International delivery times typically range from 5 to 14 business days depending on the destination and customs clearance.
Order processing time
Orders placed before 13:00 SAST on business days are typically processed for dispatch the same day. Orders placed after the cut-off, on weekends, or on public holidays are processed the next business day.
For payments by direct EFT, please email proof of payment to orders@pastryskincare.co.za. Orders are held for up to 24 hours pending payment confirmation, after which they may be cancelled.
Tracking
Once your order is dispatched, you receive a confirmation email with a tracking number and link. You are responsible for tracking your delivery and being available to receive it. We recommend keeping the tracking page open for live updates.
Address accuracy
Please double-check your delivery address before placing the order. Address changes after dispatch cannot be guaranteed and may result in delays or re-delivery fees. If a parcel is returned to us due to an incorrect or incomplete address, we will contact you and may charge re-delivery costs.
Failed delivery and re-delivery
If you are not available to receive your delivery, the courier will typically re-attempt delivery the next business day or leave a collection notice. If the parcel is returned to us after multiple failed attempts, you may be charged a re-delivery fee or refunded the order value less any non-recoverable courier costs.
Damaged or missing parcels
If your order arrives damaged, has missing items, or has been tampered with, contact us within 7 days at customer@pastryskincare.co.za with your order number and photographs of the parcel and contents. We will resolve the matter at our cost in line with our Refund and Returns Policy.
Risk and ownership
Risk in the goods passes to you on delivery. Ownership passes once payment has been received in full.
Public holidays and peak periods
Delivery times may be longer than usual during public holidays, December peak season, and major sale events such as Black Friday. We will communicate any anticipated delays via order confirmation emails and on our website.
Contact
For any shipping queries:
Pastry Skincare (PTY) LTD
128 Leslie Avenue, Sandton 2191
Order queries: orders@pastryskincare.co.za
Customer support: customer@pastryskincare.co.za
Phone: +27 10 596 1470
Last updated: 1 May 2026