Contact information

Contact Information

We're here to help. Whether you have a question about a product, need help with an order, or want to share feedback, here's how to reach us.

Pastry Skincare (PTY) LTD

Registered office:
128 Leslie Avenue
Sandton 2191
South Africa

Phone: +27 10 596 1470
Customer support email: customer@pastryskincare.co.za
Order queries email: orders@pastryskincare.co.za
Website: pastryskincare.co.za

Customer service response time

We respond to emails and customer messages within 1 business day. Messages received over weekends or South African public holidays are responded to on the next business day.

Find Pastry Skincare in store

Pastry Skincare is Only sold exclusively online at pastryskincare.co.za and through our authorised Retailer (ONLY BeautyOnTApp),with six retail locations across South Africa:

  • Mall of Africa — Midrand (Waterfall City)
  • Sandton City — Sandton
  • Fourways Mall — Fourways
  • Menlyn Park — Pretoria
  • Gateway — Umhlanga, Durban
  • Canal Walk — Cape Town

Stock varies by location — contact the store or check the locations page for availability and store hours.

Skin and product consultations

For personalised skincare advice, you can book a skin analysis at any BeautyOnTApp stockist location. Skin analysis: R285. The fee is redeemable against any purchase on the day of consultation.

Press and partnership enquiries

Email customer@pastryskincare.co.za with the subject line "Press" or "Partnership" and we will route your enquiry to the right team.

Social media

Legal and regulatory

Company: Pastry Skincare (PTY) LTD
VAT registered: yes — VAT number to be displayed once issued
Information Officer (POPIA): details available on request via customer@pastryskincare.co.za

Disputes

We aim to resolve every complaint quickly and fairly. If you are not satisfied with our response, you may escalate to:

Last updated: 1 May 2026

© 2026 Pastry Skincare,